Brotheridge, C. M. (2006) «The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands», Psicothema, 18(Suplemento), pp. 139–144. Disponible en: http://156.35.33.188/index.php/PST/article/view/8433 (Accedido: 18 septiembre 2026).